Frequently Asked Questions

No, in the period from 1 September to 30 April you can only swim indoors. 

No, swimming is only possible after purchasing  a pass and reserving an entry time slot via our app or via our website.

Because this is the only way we can ensure that it doesn’t get too busy in the water.

You can only come swimming if you have reserved a time period in advance in which you want to go swimming. The entry time slot lasts 30 minutes. This means that during this time you must have scanned your pass at the reception in the hall of the swimming pool. Example: if you want to start swimming within the entry time of 07:45 – 08:15, you must go through the access control during these 30 minutes. If you are too early or too late for your booked entry time, you must ask the reception for permission to enter.

You will receive login details to make a reservation by e-mail after purchasing a pass. Login lost? Click on “forgot password” in the app or drop by the reception in the pool (opening hours).

No, swimming is only possible after purchasing a pass.

Yes, come to the reception in the hall of the swimming pool and purchase a “trial swimming” ticket there. This is a € 10.00 ticket, but this amount will be deducted if you buy a pass later. You can schedule an entry time slot in consultation with the reception.

This is possible during opening hours at the reception in the hall of the swimming pool. Click here for the opening times.

Payment is only possible via PIN. Cash payment is not possible.

Not always, just ask at reception in the hall of the swimming pool.

At the reception in the hall of the swimming pool you can purchase the following accessories during opening hours: swimming goggles, earplugs, nose clips, caps, kickboards, pull buoys, hand paddles, snorkels and flippers. Ask the reception staff for other products.

Of course, you report to the reception in the hall of the swimming pool and our staff member will help you further. You can also check in via our app (a pass is not required).

Too bad, report to the reception in the hall of the swimming pool and our staff member will help you further. You can use our app to check in. If you still want to use a card, a new one costs € 5.00.

No, with this pass you can only swim during the daytime.

No, with this pass you can only swim in the evening.

You can swim on Monday evening, Wednesday evening or Saturday morning.

Yes, there are around 75 lockers where you can store your valuables. You will need a € 0.50 coin to use the locker, which coin will be returned to you.

No, but you can purchase various accessories at the reception in the hall of the swimming pool.

Yes, we would like you to take a shower before entering the swimming pool.

It can be a few tenths lower or higher, but we do everything we can to keep the temperature at 26.5 degrees Celsius.

Please send an e-mail to receptie@zwembaddekrommerijn.nl  and we will help you further.

Please send an e-mail to receptie@zwembaddekrommerijn.nl  and we will help you further.

Yes, please communicate this during the opening hours by phone (030 – 212 01 04) and otherwise via receptie@zwembaddekrommerijn.nl or cancel via our app.

No, only in exceptional cases (pregnancy or long-term illness) we will consider eligibility for a refund. Mail your application together with an explanation  to receptie@zwembaddekrommerijn.nl.  Applications without a explanation will not be processed.

These are stored for about three weeks. Did you lose something? Please report to the staff member in the reception in the hall of the swimming pool and we will help you further.

No, during this time the showers and changing rooms are thoroughly cleaned and the pool could be rented out to third parties.

No, there is no restaurant or cafeteria.

No, look at the opening hours page for a complete overview.

The water that flows ‘over the edge’ of the pool is drained to an underground installation, cleaned, heated and returned via a system underneath the swimming pool. The water is cleaned through, among other things, adding chlorine. Because the pool system makes this chlorine by means of salt electrolysis, the dosage is much lower than you are maybe used to, and you do not smell the “classic” chlorine smell in the water or the pool area.

The swimming pool can be easily accessed by disabled people (for example with a wheelchair). There are changing rooms where you have a lot of space with your wheelchair or walker, and there is a disabled toilet. Check with the reception staff in the hall of the swimming pool.

No, in our swimming pool all swimming lessons are given by the Zwemschool Frans Heus.

There is ample room for both bicycles and cars. Paid parking applies to cars on working days between 6 a.m. and 11 a.m. Lap swimmers with an ‘Unlimited Lap Swimming’ pass can purchase a parking permit for a reduced rate at the reception.